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Whether you're ready to book a treatment, have questions about our services or products, or want to inquire about vendor or event opportunities—we're here for you.

FAQs

Frequently Asked Questions

Where are you located?

We’re located at 1295 River Street, 1st Floor, Studio 2 in Boston’s Hyde Park neighborhood. You’ll find us right on the River Street bridge. Look for the entrance near the front of the building.

Is there parking?

Yes! Free 2-hour street parking is available in front of the building. Please note: street cleaning is on Mondays. Additional parking is available on Hyde Park Avenue and in the municipal lot on Irene Lowney Lane (across from the police station).

What are your hours?

We are open:

  • Monday: 10:00 AM – 7:00 PM
  • Tuesday: 11:30 AM – 7:00 PM
  • Wednesday: 10:00 AM – 7:00 PM
  • Thursday: 10:00 AM – 7:00 PM
  • Friday: 11:30 AM – 7:00 PM
  • Saturday: 10:00 AM – 5:30 PM
  • Sunday: Closed

Do you accept walk-ins?

We are by appointment only so we can give every guest the attention and care they deserve. You can book your service online at any time.

What payment methods do you accept?

We accept Visa, MasterCard, Discover, American Express, debit cards, and cash. Cherry Financing is also available for eligible purchases.

Can I bring my child with me to my appointment?

To maintain a relaxing and focused atmosphere for all our clients, we kindly ask that you do not bring children to your appointment.

Do you offer gift cards?

Yes! You can purchase gift cards online or in the studio. They make the perfect gift for any occasion.

What’s your cancellation policy?

All appointments $50 and up require a non-refundable $50 deposit. This deposit goes toward your service.

  • Need to reschedule? Just give us 24 hours’ notice and your deposit can be transferred.
  • Cancellations or no-shows within 24 hours will result in a lost deposit or a $50 cancellation fee.

We ask for your courtesy so we can offer every client timely care. Missed appointments without notice are not eligible for rescheduling.

See our full cancellation policy here.

Do you offer returns or exchanges on products?

For products purchased in person, you may exchange them for store credit within 30 days of purchase. All exchanges must be made in person.

For online orders, please contact us with the reason for your return. If your request is approved, we’ll issue a return authorization. Once we receive your return, you’ll receive store credit for the approved item(s).

Please note: products must be unopened and unused for eligibility.

See our complete return and refund policy here.

How long does shipping take?

We typically ship within 3–5 business days, usually less if local to Boston. You’ll receive tracking information once your order is on its way. Local pickup may also be available for select items.

See our complete shipping policy here.

Have a Question? Reach Out Below.